FAQ
We ship all over United States and a few countries overseas. Contact for specific details overseas
Shipping Rates
Continental United States:
- Orders $0-199: $40.00
- Orders $200-349: $35.00
- Orders $350-499: $25.00
- Orders $500+: FREE
We ship using UPS Next Day Air on almost all shipments. This is an overnight service that arrives directly at your doorstep.
On some local shipments we may use UPS Ground in instances where the package will still arrive overnight, and on some very large orders or orders containing very large fish, we may require Airport Delivery via Southwest Cargo.
We ship Monday, Tuesday and Wednesday, which means packages are delivered Tuesday, Wednesday and Thursday. Please specify what day works best for you to receive on the Cart page prior to check out. If no date is selected prior to check out, your order will be shipped the next available day at our convenience. Please keep in mind that most fish require at least 2 days to clear out their digestive systems before shipping, which may delay shipping them out until the following week depending on when the order was placed.
In-Stock orders generally take 3-10 days to arrive from the time they are placed, while Special Orders can take up to 10-30 days or sometimes longer.
You will receive a prior to your order shipping letting you know what day to expect your order. The day the shipping label is created, you’ll receive another email with tracking information.
If your order is shipping in below 50°F temperatures or above 90°F, you must add Heat Packs or Cold Packs to your order prior to checkout, as our Standard Packaging will not withstand these temperatures. We can not ship at all in temperatures below 30°F or above 100°F
The overwhelming majority of orders that we ship are delivered using UPS Next Day Air, however this shipping method is not ideal for orders containing a lot of fish or very large sized fish. Each order is unique and we do not have a formula to calculate which shipping method will be required, but generally unless your order contains dozens of medium sized fish or a monster-sized fish, your order will ship direct to your doorstep. If you are considering placing a order and are curious if it would require Airport Delivery, please contact us prior to ordering.
If we determine that an order needs to be shipped using air cargo and UPS Next Day Air is still preferred, we can ship it via UPS at the buyers expense.
Yes. Simply put your preferred arrival date in the order instructions prior to check out. If no date is selected prior to check out, your order will be shipped the next available day at our convenience. Please keep in mind that most fish need at least a couple days to prepare for shipping. Delivery date must be a Tuesday, Wednesday, or Thursday.
Air freight combined with ground shipping has been a safe and reliable method for transporting aquarium fish for many years. Today, the use of air transportation has expanded to include aquaculture products such as eggs, fry, and fingerlings, which are shipped in boxes. With the advent of modern air transportation and safe packaging practices, fish can now be shipped to virtually any part of the world and arrive at their destination in healthy condition. The fact is, no matter where you purchase your aquarium fish from, they have likely already been transported at least once via air frieght and/or ground shipping.
Yes, we guarantee that your order will arrive alive and healthy.